Turned an under-used “Suspicious Spend Preview” into a clear upgrade path for Coupa’s AI fraud-detection add-on.
Reworked navigation and preview data so finance leaders could see real exposure in a few clicks.
Drove a measurable lift in feature discovery, engagement, and plan upgrades.
Making AI fraud insights impossible to ignore
2023
Coupa Contract Management
Coupa Contracts streamlines the entire contract lifecycle, minimizing risk and maximizing value across all business spend. It offers comprehensive visibility and control over contract terms, risk management, and compliance, accelerating every step from drafting to realization. See the condensed case study.
Turned two fragmented contract products into one scalable platform.
Mapped six major workflows, redesigned core creation and review paths, and integrated contract intelligence across the Coupa suite.
Result: 35 percent faster creation, 60 percent fewer duplicates, higher adoption across Legal and Procurement teams.
2022
Unifying CLM + CLMA
Coupa Supplier Portal revolutionizes supplier onboarding, integrating catalogs, purchase orders, and invoicing into one seamless flow. It streamlines the process, ensuring clear communication between buyers and suppliers to align on all transactional details. See the condensed case study.
Redesigned supplier activation with a consumer-friendly onboarding flow.
Result: 300 percent growth in total supplier accounts (1M+), 40 percent profile completion (up from 6 percent), and 235 percent more monthly active users.
2021
Guided Onboarding
ICU Medical's LifeShield is a cloud-based software suite that provides advanced tools for drug library management in hospital infusion devices. It helps clinicians access, process, and quickly share information across an entire health system. This promotes collaboration.
In this project, I led the design team in the design of information architecture, UI & workflows. I also built a full design system & style guide for the development team.
2019
Infusion Safety Software
Teradata Marketing analytics (now MAPP Marketing Cloud) provides data-driven insights for companies. It also helps companies deliver more effective cross-channel marketing campaigns.
For this project, the company structure was unique in that it was a startup created within the larger organization. As such, their processes were more engineering focused. They used a waterfall development process and the team was very small. I designed the entire product from end to end with very little besides functional specs.
2014
MAPP Marketing Cloud
And just for fun:
Way, way back in ancient history... 2003 - 2012
Ticketswitch
From 2003 - 2010, I was a designer for this technology startup in London that powered a multi-lingual, multi-currency theater, sports and concert ticketing eCommerce platform in Europe. In those days, I wore many hats. This design is an example of that. I designed everything: from the company branding to the layout and even hand coded much of front end for the company. This was live from 2004 to 2009. The visual design & layout is interesting in that the flat tiles style (aside from those buttons, ugh) was ahead of it's time before Microsoft's Metro Design language for Windows 8 which made the style popular in 2012.
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