Turned an under-used “Suspicious Spend Preview” into a clear upgrade path for Coupa’s AI fraud-detection add-on.
Reworked navigation and preview data so finance leaders could see real exposure in a few clicks.
Drove a measurable lift in feature discovery, engagement, and plan upgrades.
Making AI fraud insights impossible to ignore
2022
Coupa Contract Management
Coupa Contracts streamlines the entire contract lifecycle, minimizing risk and maximizing value across all business spend. It offers comprehensive visibility and control over contract terms, risk management, and compliance, accelerating every step from drafting to realization. See the condensed case study.
Turned two fragmented contract products into one scalable platform.
Mapped six major workflows, redesigned core creation and review paths, and integrated contract intelligence across the Coupa suite.
Result: 35 percent faster creation, 60 percent fewer duplicates, higher adoption across Legal and Procurement teams.
2022
Unifying CLM + CLMA
Coupa Supplier Portal revolutionizes supplier onboarding, integrating catalogs, purchase orders, and invoicing into one seamless flow. It streamlines the process, ensuring clear communication between buyers and suppliers to align on all transactional details. See the condensed case study.
Redesigned supplier activation with a consumer-friendly onboarding flow.
Result: 300 percent growth in total supplier accounts (1M+), 40 percent profile completion (up from 6 percent), and 235 percent more monthly active users.
2021
Guided Onboarding
Coupa Mobile: Approvals On the Go
2020
Coupa's native mobile app brought core Business Spend Management workflows to phones, feature by feature, for users who needed to act fast without a desktop. I designed the PTO approval flow for mobile from the ground up and used it to define a consistent action pattern the app had been missing. See the condensed case study.
Social: